Online Shop FAQs
For Keeps products are currently available to shop at FORKEEPSDAILY.COM. We are a proudly Filipino brand, based in Metro Manila, Philippines.
Our team is working hard on making our products more accessible and available to everyone. At the moment, all purchases made in our website can be delivered to anywhere within the country.
For international orders and inquiries, please get in touch by emailing firstname.lastname@example.org.
Online Shop Support
You matter to us.
While shopping at forkeepsdaily.com is available 24/7, our customer service representative / help desk via Facebook and Instagram will be available to chat from 7:00 AM to 10:00 PM daily, Philippine time.
You may also call or text us at our service hotline at +63 917 100 6429 from 9 am – 5 pm, Monday to Friday.
We offer flexible payment options through the following methods:
- Credit / Debit Card via PayPal. You will be guided on the steps upon checkout.
- Credit / Debit Card and PayMaya Wallet via PayMaya. You will be guided on the steps upon checkout.
- Bank Deposit to our BPI and BDO account. Bank details will be provided upon checkout.
- Mobile Wallet transfer to our GCash account. Mobile number will be provided upon checkout.
- Cash on Delivery (COD) upon receipt of your parcel. This option only applies when you select the ‘Standard Delivery’ shipping option.
For payments made via Bank Deposit and Mobile Wallet, kindly send us a proof of complete payment through the automatic confirmation email that you will receive upon placing your order. Make sure to send a clear photo or screenshot. Payment must be secured within 24 hours of receipt of confirmation email. Otherwise, the system will automatically release your order.
A payment confirmation will be sent via email as soon as transaction has been confirmed.
Our business operating hours are from 9 am – 5 pm, Mondays through Fridays.
Orders placed from Sunday to Thursday will be processed within 24 hours. Orders placed from Friday to Sunday will be processed on the following Monday.
Options and Schedule
Express Delivery for Metro Manila Only
If you are located within Metro Manila and wish to receive your items on the next day (Monday if ordered on a Saturday), you may select this option for a fixed rate of Php 350. This option is available when you shop and pay by 2 pm and will be delivered on the next day. A customer service representative will get in touch with you via email or text.
We safely and securely deliver your orders through our partner couriers with nationwide coverage.
Expect your orders to be delivered within the following number days from the receipt of your shipping notification email:
- Metro Manila – 2-3 days
- Luzon – 3-5 days
- Rest of the Philippines – 4-7 days
Pick Up from Muntinlupa City
Pick-ups from our headquarters in Ayala Alabang, Muntinlupa City will only be entertained from 3 PM – 6 PM every Monday, Wednesday and Friday and will be scheduled accordingly. A customer service representative will get in touch with you via email.
This option is not available for Cash on Delivery (COD) payment option. All Pick Ups must be paid for in advance.
Please note that by selecting this option, For Keeps will not be liable for any damage due to transport.
We ship from Metro Manila and we compute for our Standard Delivery shipping rates based on the following:
- Weight of items
- Size of packaging
Please note that Cash on Delivery (COD) orders will follow the same above shipping fees.
We will send you a shipping notification email when your order has been shipped. A tracking number and estimated delivery schedule will also be provided in the notification.
Other Delivery Requests
We will happily accommodate special delivery requests such as for gifting or gifting with multiple delivery addresses. Please email us at email@example.com to coordinate.
All sales are final and are non-refundable. Due to the nature of our products, please keep in mind that we are unable to issue exchanges and offer refunds for used or opened merchandise.
Returns and exchanges can only be granted under the conditions below and is subject for review and approval by the For Keeps management.
When can I return my purchase?
Returns and exchanges are only accepted on the following conditions:
- IF the wrong product is delivered
- IF the product is received damaged (subject for review and approval by the For Keeps management)
All products must be in its original packaging.
Requests for exchange must be made within two (2) days of receipt of the product. Once your request has been approved, we will notify you via email and you may ship your order back to For Keeps to the address provided. Once we have received your returned item, allow up to two (2) working days for us to evaluate your returned items and prepare your new ones for shipping.
Shipping fees to and from For Keeps will be shouldered by For Keeps.
Do you accept refunds?
All sales are final and are non-refundable. If you do not want to immediately replace your returned item, we may refund you through online store credits. No refunds in monetary form will be given.
What does For Keeps do with returns?
We do not reuse or resell any returns. We properly dispose the contents of returned items and bottles are sent to recycling facilities.